Q. How do I check the email for or send email from this new POP account?

A. Commonly, we use an email program on our computer like Outlook, Mail or Entourage. Usually, one of those programs exist on your computer already and all you need do is configure it for the new POP account.

The other alternative is to use "webmail." Webmail allows you to check your email from any internet-connected computer anywhere. Webmail is used by some clients as their main means of checking their mail, others use it when traveling or when frequently working in more than one location (on more than one computer) since you can check your mail from anyone's computer anywhere. How to get to your web mail? click here

You can begin using this account right away by using webmail.

Go to:

http://webmail.[yourdomainname.com]

For the username enter your full email address in the format:

[you]@[yourdomainname.com]

Then enter your password.
(Please read the footnote* towards the bottom of this page)

You can use this webmail feature all the time, no matter where in the world you are - so you can always send and receive email if you need to even when at home or traveling.

Want to see a flash movie on this topic? - click here

Some of our clients use webmail exclusively and never use an email client.

Q. How do I configure my email program (email client)?

A. If you are familiar with configuring your email client, then all you need do is enter info in the format given on this page - click here . For detailed help with configurating for specific email programs, please choose from list on the site map page - click here

Q. I already have an email account setup with my ISP. Can I add this POP account or do I have to delete the other one?

A. You can check them both. We suggest that, for marketing and branding you use your domain name email as much as possible, but certainly you will need time to phase out the other one. Using your existing email account you simply add a new POP account.

Your control panel allows you to change your password, set spam filters, create and control auto-responders, setup groups, create alias email addresses and more.

go to

http://[yourdomainname.com]:8443

click through the identity messages, if any,
and login with your email username and password. The username format is the same as for webmail, above.

PASSWORDS:
We have provided you with a strong, random password. If you want to change your password to something else, click on the little "preferences" icon in the top left and create whatever password you like so long as it doesn't include any part of the email address.

Please note - there ARE entities out there who attempt to break passwords and then use the accounts for sending spam emails. This can cause serious problems. We strongly suggest that you choose a password of 8-10 characters and include a number and a special character like "!"

While in the control panel, you might explore around. A few features which one may use regularly are the autoresponder and the spam filter.

The spam filter setting we suggest is "4" and to delete messages marked as spam. One thing which may be confusing when scrutinizing the spam filter controls: if the little switch reads "disable" then it is already enabled.

The autoresponder is a great feature to use when you are out of the office. An automatic reply is sent back to anyone who emails to you while you are away (for as long as it is enabled)

Any questions - enter the item of interest and then click the "Help" link on the left sidebar.

Crestone Creations can change passwords, but not read them, so if you ever need a password changed for you we can do that. If you still have access to the password info, you can log in and change it on your own given the means above.

More? There are some tutorials at:
http://www.swsoft.com/en/products/plesk8/flash/
scroll down to "Mailuser Tutorials"