Where is my update?

Short answer:

• Reload the page
• Empty the Cache


A client asks to have a change made to a web page. The change is made, and reported to the client as such. The client visits the page and lo and behold – nothing – it is the same as it was!

Well, although it could be a mistake by the webmaster it could also be that the client is viewing an older version of the page – a “cached file” of that web site that is saved to their computer – something done all the time, automatically in the background.   These “cached files” are files saved by your web browser* when you visit web pages.

The web browser*, when it visits a web site, saves (downloads) the information from the site on the computer of the person surfing the web so that, depending on how your browser is configured, when you return for another visit the browser reads from your computer instead of from the internet. That makes your visits faster, but sometimes not as accurate. The information is stored in the cache (pronounced like “cash,” as in money).

Sometimes, to see the most updated information from pages one visits repeatedly, it is necessary to reload/refresh the page. And sometimes it is necessary to clear the cache if the change was related to things like style sheets, etc.

The “button” on a web browser menu for reloading/refreshing is often a curved arrow, two arrows chasing each other, etc.

With any luck the screen shots below will be self-explanatory in answering the question of HOW to reload/refresh and also how to clear the cache if reloading/refreshing does not work. These examples may not be EXACTLY what YOU need to do for your browser, but perhaps enough clues to get you going …




For Explorer for Windows – click here

Explorer for Mac (wow!  that browser has been gone from Mac for years, but shows the example still):



*Examples of web browsers :
Safari, Internet Explorer, Chrome, Firefox, Opera

A Web browser is software that enables a user to display and interact with text, images, and other information typically located on a Web page.


Our most commonly asked support questions are regarding email and we have many answers for you in the email support section. Please use the drop down menu to access other support documents. If you have specific questions please comment on this page at the bottom or Contact Us!