QUICK START eMail setup
When setting up your email on your device (computer, phone, tablet, etc.) you will be first asked IMAP or POP. We suggest: IMAP for the best user experience. We further suggest choosing the SSL when prompted.
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INCOMING MAIL SERVER for IMAP, SSL:
Incoming Mail Server: rsb17.rhostbh.com
Username: (your full email address)
Password: (the password that you selected when your account was setup)
Port: 993
OUTGOING MAIL SERVER SMTP for IMAP, SSL
Outgoing Mail Server: (SSL) rsb17.rhostbh.com (server requires authentication) port 465
Username: (your full email address)
Password: (the password that you selected when your account was setup)
Authentication: Enabled (Use same login as the incoming mail)
Port: 465
OTHER SETUP CONFIGURATIONS:
Below is the general configuration information – the “meat and potatoes” of what is needed to setup your email for various configurations.
BEFORE YOU BEGIN: IMAP or POP? If you don’t know the answer, please click here
BEFORE YOU BEGIN: SSL OR NOT? If you don’t know the answer, please click here
Below are the settings that are needed to retrieve email from your main IMAP or POP account
… and, of course, repeating, <yourdomain.com> is replaced with YOUR domain name.whatever – such as crestonecreations.com, saguache.org :)
INCOMING MAIL SERVER:
IF YOU HAVE CHOSEN Mail Server Type: IMAP
IMAP Server: mail.yourdomain.com (for SSL use rsb17.rhostbh.com)
IMAP Username: (your full email address)
IMAP Password: (the password that you selected when your account was setup)
IMAP Port: 143 (for SSL use port: 993)
IF YOU HAVE CHOSE Mail Server Type: POP
POP Server: mail.yourdomain.com (for SSL use rsb17.rhostbh.com)
POP Username: (your full email address)
POP Password: (the password that you selected when your account was setup)
POP Port 110 (for SSL use port: 995)
Authentication: Password
I have found some people have trouble where they have a different authentication method selected instead of just “password” … eg. APOP Do not choose APOP – change this to “Password” for the authentication method.
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Here are the settings that you’ll need to send email:
OUTGOING MAIL SERVER SMTP
Outgoing Mail Server: mail.yourdomain.com (server requires authentication) port 26:
Outgoing Mail Server: (SSL) rsb17.rhostbh.com (server requires authentication) port 465
SMTP Username: (your full email address)
SMTP Password: (the password that you selected when your account was setup)
SMTP Authentication: Enabled (Use same login as the incoming mail)
SMTP Port: 26 for no SSL, 465 with SSL
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NOTES:
username: – this is where you put your FULL email address given to you by Crestone Creations for the account you are setting up.
password: Passwords are case sensitive.
We suggest you copy and paste your password – but highlight CAREFULLY so as not to copy “invisible” characters like spaces at the end.
IMPORTANT! re 2nd SMTP server: if you are setting up a 2nd email account (eg. your ISP email + the email with Crestone Creations / your domain) please note that each account will require it’s own SMTP entry. Do not edit nor delete the existing in-play SMTP. Add a new one for your new account.
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TIPS:
Whatever you put into the “Your Name” field will show up in the “From” line of the recipient’s email address.
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For more SSL info, click here
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If you prefer, you can avoid the computer setup & use webmail. Just go to:
http://yourdomain.com/webmail
… and, of course, repeating, <yourdomain.com> is replaced with YOUR domain name.whatever – such as crestonecreations.com, saguache.org :)
If you don’t want to deal with this and just want to have it happen, we can remotely control your computer and do the work for you (you authorize us on a one-time basis for access and can watch as we do the installation. Once you disconnect our access is terminated). Of course, the operative words & phrases are “work” and “your computer” so this is billable time :) To arrange an appointment (for this or any other support/training you need) please contact us! Otherwise, use the Do-It-Yourself solutions found on this page.